- Terms & Conditions
Terms & Conditions
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Baby and Play Limited. The collective work includes works that are licensed to Baby and Play. Copyright 2012, Baby and Play Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Baby and Play or purchasing Baby and Play products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Baby and Play or to purchase Baby and Play products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Baby and Play. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Baby and Play used in the site are trademarks or registered trademarks of Baby and Play Limited.
What email communications will I receive after placing my order?
Once you have completed your order you will receive the following communications:
Order Confirmation email - to confirm that your order has been received. Payment Received - to confirm that your payment has been processed. Despatched email - to confirm that your order has been despatched.
How many items can I place in one order?
Multiple items can be placed on one order.
Can I make a bid for an item?
No, all items are 'Buy it Now' priced.
What happens if an item I've ordered is out of stock?
At the time of listing all our items listed are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order due to the product not meeting our pre-dispatch quality expectations. All of our products are quality checked at the point of dispatch to ensure we are sending out orders in the perfect condition our customers expect. Should this occur we will contact you as soon as possible to let you know about the issue and offer you a full refund with our sincerest apologies.
Can I change my order?
We are able to amend it up until shipping, please contact for assistance.
Can I cancel my order?
You may cancel your order immediately after placing it by calling our customer services team on 0800 6444 3654 Monday to Friday 9am-5.00pm. If your products have already been despatched, you can still cancel your contract within 30 days after the day of receipt of your goods for a full refund (excluding any delivery charges if applicable) by following our online refund policy.
You may cancel your contract provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken:
You cannot cancel your contract in respect of made to measure/order goods unless they are faulty, damaged upon delivery or incorrect. The following items have restrictions on whether they can be cancelled:
If you wish to return your order outside of the cancellation time period specified above please refer to our online refund policy. Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.
How do I pay?
We accept payment via PayPal, which is the quickest, easiest and most secure way to pay. If you are unsure how to use PayPal or are having problems with your account, please contact PayPal's Customer Support Line on 0870 123 456. We also accept all major Credit Cards
When will I be charged?
Payment is charged to your PayPal and you Credit Card account immediately.
Will I receive confirmation of my order?
Yes, you will receive an email confirming your purchase, which will provide full details of your order. You will also receive a confirmation that we have received your payment from.
How much does delivery cost?
Our standard delivery varies. Please contact for more details. Multiple items can be placed on one order, please contact us for delivery charge.
Christmas Courier Schedule:
In order to receive orders before Christmas please check out http://www.postoffice.co.uk/christmas/last-postin...
Customer Services will be closed on the 24th, 25th and 26th December 2016 and also on 1st January 2017. Please order accordingly.
Where do you deliver?
We deliver to any address in the United Kingdom as well as internationally.
Delivery rates and delivery times vary by country. Please contact us for details and pricing.
Are there any UK addresses where delivery may take longer?
Yes, there are certain locations including Northern Ireland, the Highlands, the Channel Islands and remote areas where it may take longer to deliver your order.
How long will my order take to be delivered?
The estimated delivery time for Express UK delivery is 1 working day after your payment has been received. Your order must be before 1pm on a working day.
Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.
Deliveries to UK highland, Northern Ireland and Islands may take longer than stated.
Working days are defined as Monday to Friday excluding public holidays.
Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Can I track my order?
No, unless otherwise stated or provided
What will happen if I am out when you deliver?
If you are not available to accept delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card.
The product I ordered has arrived faulty / damaged, what should I do?
We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product is a signed for item then please sign as damaged or do not accept.
Please contact us for further information and to resolve any issues.
I have been delivered the wrong product, what should I do?
We apologise for the inconvenience if we have delivered an incorrect item. If you have received the wrong item, please contact us in the first instance.
The item can also be returned to us and your PayPal account/Credit Card will be refunded in full, including return postage cost, upon arrival back to us.
Should there be any severe weather conditions, each day will be assessed as it comes and you will be emailed advising of what actions have been put in place and when you should expect to receive your order. Please be assured that in these circumstances, Baby and Play will do everything possible to fulfil your order within the limitations that the weather brings.
Please check your goods as soon as they arrive so that if there are any issues we can attempt to get them resolved ahead of Christmas, Birthdays or Special Occasions etc and so that there are no disappointments.
Returns & Refunds:
What is your refund policy?We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:
• Returned within 30 days of receiving your order
• It is in its original and undamaged packaging with all tags intact when appropriate
• The product is in the same condition as how you received it
You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you return the goods via a tracked/recorded delivery or signed for service. This is for your own safety and peace of mind.
If the item you receive is faulty, damaged or the wrong item has been sent, please contact us for returns instructions and we shall refund you in full including any delivery costs.
With the exception of faulty or damaged goods, if you return your purchase after 30 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, you will be charged the delivery fee that is applicable to the postage for the item(s).
How do I return an item?
Please contact us for details before sending anything to us.
Please Note: We do not offer free returns, please make sure you have paid the correct postage before returning the items to us. We advise you to use recorded delivery, or a delivery service that can be tracked and traced when returning items. Parcels that do not arrive back to us cannot be refunded regardless of the reason for return.
All returns must be posted to this address unless specified by us:
Baby and Play Returns 31 George Street Bedford MK40 3RY
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will be refunded the discounted price paid.
When will I receive my refund?
We aim to process refunds within 1-2 working days of the goods being received back to us. Please allow up to 14 working days to receive your refund.
What happens if the item I have ordered is out of stock?
At the time of the listings all items are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order. This may occur at busy periods when a lot of people are purchasing the same items. In these instances we will contact you as soon as possible to make you aware of the issue and we will then offer you a full refund with our sincerest apologies.
Where multiple items have been ordered, we will still fulfil the rest of your order.
Accounts & PointsPoints are earned at the rate at 1 point per £1.00 spent unless otherwise stated. If you do not use your account for 12 months it may be closed. This will be at Baby and Play’s discretion. Points are added to your account automatically when your order has been marked as shipped. Points are valid for 1 year. Any unused points will be lost. You need to log in to your account to earn points - if you fail to log in to your account then points will not be added. We only allow one account per household and one account per person - Multiple accounts are not permitted. Points are not transferable to other users and you cannot exchange points for cash. Points are awarded for the total spend - this includes Tax and Shipping When points vouchers are used there will be no points earned on purchase We may, at our discretion change, remove, suspend or discontinue any aspect of our points programme. Your use of the points programme indicates that you accept these terms.
If you have a question about Baby and Play limited, or a query about an order then please email firstname.lastname@example.org or call Customer Services on 0800 6444 364
If you have any enquiries about any of the above details, please contact our Customer Services before placing your order.
Our Company Details Are:
Registered office: 71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ
Registered in England.
VAT no: GB212 7042 53 Company Number: 9559052
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Baby and Play or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Our Terms and Conditions were last amended on 10th October 2016.
Governing Law and Jurisdiction