Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within approximately 2 - 3 days of us receiving your goods back

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively, you can email us at sales@babyandplay.co.uk or call us on 0800 6444 364

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for quotes if you are out side of the UK.

When you place an order, we will estimate shipping and delivery dates for you based on the availability and location of your items as some of our goods are shipped directly from our manufacturers. Shipping date estimates may vary depending on the courier. Please enquire at 0800 6444 364 or alternatively sales@babyandplay.co.uk for more information on your order.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. If this information is not on display then we can provide this for you. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.